Shipping

U.S. SHIPPING AND TRANSIT TIMES & CHARGES

Orders are shipped within one business day from when the order is placed via UPS. General delivery is basic ground service and can be expected to take 2-6 business days, depending on the state it is going to. Packages ship from Georgia, unless otherwise stated. Standard ground service applies to the contiguous 48 states. Our delivery charges are listed below.

STANDARD DELIVERY CHARGES:

Flat Rate Ground Shipping (2-6 Business Days): $9.95 

If you need faster delivery, choose one of our express services. Express orders placed by 1:00p.m. EST will be shipped the same day.* Please be aware Express delivery is business days (Monday - Friday, excluding holidays). Express Delivery is not an option for packages shipped to Hawaii, Alaska, or Puerto Rico.

EXPRESS SHIPPING:

2nd Day Air Order by 1pm EST Mon-Fri for same-day shipping (excluding holidays). All Deliveries by end of second business day. Delivery is Mon-Fri only, excluding holidays. No Saturday or Sunday delivery.	$26.95
Next Day Air Saver Order by 1pm EST Mon-Fri for same-day shipping (excluding holidays). Commercial deliveries by 3:00PM or 4:30PM. Residential Deliveries by end of day. Delivery is Mon-Fri only, excluding holidays. No Saturday or Sunday delivery.	$36.95

 *We make every effort to ship expedited orders same-day (if the order is placed before 1pm EST), but there may be times when an extra day of processing may be necessary. 

INTERNATIONAL SHIPPING AND TRANSIT TIMES & CHARGES

We are currently shipping to Canada, Australia, United Kingdom, Belgium, France, Germany, Ireland, Italy, Netherlands, Portugal, Spain, and Vatican City.

International orders are shipped within three business days from when the order is placed via DHL. Our delivery charges are listed below.

Canada:

DHL Worldwide Express (3-5 days)

0-4.99 lbs	$30.00 USD
5-10.9 lb	$35.00 USD
11+ lb	$40.00 USD

Australia:

DHL Standard International (12-20 days)

0-4.99 lbs	$50.00 USD
5-10.9 lb	$70.00 USD
11+ lb	$80.00 USD

DHL Worldwide Express (5-7 days)

0-4.99 lbs	$60.00 USD
5-10.9 lb	$80.00 USD
11+ lb	$90.00 USD

United Kingdom, Belgium, France, Germany, Ireland, Italy, Netherlands, Portugal, and Spain:

DHL Standard International (12-20 days)

0-4.99 lbs	$35.00 USD
5-10.9 lb	$50.00 USD
11+ lb	$60.00 USD

DHL Worldwide Express (3-5 days)

0-4.99 lbs	$50.00 USD
5-10.9 lb	$60.00 USD
11+ lb	$65.00 USD

SHIPPING NON-DELIVERY CLAIMS

Packages delivered to an address with valid proof of delivery may require a police report to be filed if a non-delivery claim is made.

PRE-ORDER ITEMS

When a given color and size combination is out of stock but more inventory is on the way, we provide our customers the option to “pre-order” the item. This basically reserves the item for you.

As soon as it becomes available we will ship your pre-ordered item at no extra shipping cost to you. (Don’t worry, all in stock items on your order will ship right away.) 

We try our best to provide an accurate estimate for availability of pre-ordered items at the time you place your order. (If a date was not provided then we expect to receive the item within 30 days.) In most cases you can expect delivery 7-10 business days after the “Available” date listed. Occasionally, however, that date changes due to unforeseen manufacturing or shipping delays.

PRICE ADJUSTMENT POLICY

At Westport Big & Tall, it is our policy not to give price adjustments for items purchased prior to our Semi-Annual Sales. It is our belief that prior to the sale, customers are able to shop our full selection of product styles and sizes to ensure they are able to get the exact items they wish to purchase. At sale time there is no guarantee that all styles and sizes will be available or on sale.